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Legal Issues in the Workplace
Harassment Prevention, ADA Compliance, Legal & Appropriate use of e-mail - developing safe, respectful workplaces
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Leadership & Management Skills
Coaching, Mentoring, Providing Performance Feedback, Change Management, Management & Leadership Fundamentals.
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Diversity & Conflict Management
Gender, Sexual Orientation, Racial, Religious, Ethnic, Age & Physical Ability Workplace Issues and Managing Conflict
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Employee Orientation
Programs for new employees and new supervisors/managers.
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Customer Service Training
Serving diverse populations, helping hostile customers, providing GREAT, respectful customer service.
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Harassment Prevention
Sexual harassment prevention is a major preoccupation for
organizations committed to providing safe, respectful work
environments for their employees. Our new 3-program series,
PATTERNS, is intended to explore the behavioral side of
sexual harassment, arming employees and managers with the
tools they need to effectively prevent incidents in the
first place, and to respond appropriately when they either
feel harassed or are aware of harassment occurring.
Our acclaimed series Subtle Sexual Harassment is a
2-program series (one for all employees, the other for
managers) that explores issues like dating at work, the
impact of workplace rumors, sexual banter among team
members, and much more.
Harassment goes beyond gender issues. Racial, religious,
ethnic and other forms of workplace harassment are equally
dangerous to an organization and its employees. Our series
You Can STOP Harassment is a 2-program series (one for all
employees, the other for managers) that looks at all forms
of illegal work-related harassment.
Click here for more information
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Ethics in the Workplace
How do you make better ethical decisions at work? Just
because a particular choice is legal does not make it right.
Seeing legal compliance as the goal of ethics rather than
the starting point can lead to poor decision making with
disastrous consequences for the individuals involved and
their organizations.
Our two-program series Compliance is Just the Beginning
introduces a three-step process for handling tough ethical
decisions.
Click here for more information
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Legal Compliance
For those who want an overview of compliance issues, Program
7 of the series MILLENNIUM: Leadership Capsules for the 21st
Century may be an appropriate resource. Titled In
Compliance, this program looks at the broad range of legal
compliance issues managers must familiarize themselves with
to avoid getting themselves and their organizations in
trouble. For more information about this program, For the
new manager, We have an entertaining resource to help get up
to speed on legal compliance issues. Program 1 from our
series A Manager's Guide, subtitled Surviving the Slings &
Arrows, provides critical information for the new manager.
Topics include legal interviewing and hiring, EEO
compliance, sexual harassment, legal termination, and
performance management fundamentals.
Click here for more information
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The ADA
Since 1992, the Americans with Disabilities Act has made it
easier for employees with disabilities to find employment.
The 2006 program The ADA Revisited provides managers with a
refresher on the law and updates the earlier award-winning
series on the subject, The ADA On Video. For more
information about this program.
Click here for more information
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Legal Use of E-mail
One of the most widely used communication tools in today's
work environment is e-mail. It is also one of the most
easily abused. Our ground-breaking program E-mail
Essentials: Legal & Appropriate Use of E-Mail provides
essential training on what is and what is not appropriate
use of this critical business tool.
Click here for more information
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Leadership Skills
Our compressed training series - MILLENNIUM: Leadership
Capsules for the 21st Century is a series of short training
programs that draw a bridge between the skills of management
and the language of leadership. Topics include coaching,
mentoring, providing performance feedback, beginning and
ending employment relationships, and compliance issues.
For those leading organizations experiencing rapid changes,
The New Workplace - Leading the Change is a powerful
resource that explores the responsibilities managers and
executives face in leading through change. This program
includes an unusual animated folktale as a metaphor for
different approaches to change.
Click here for more information
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Management Skills
For the newer manager or supervisor, We offers a
comprehensive and creative series A Manager's Guide. Using a
metaphor of the relationship between a theatre director and
his cast preparing a production of Hamlet, this 2-program
series looks at the skills you need to survive and thrive as
a manager. Topics include interviewing, terminations,
coaching, time management, conflict management, harassment
prevention, and much more.
Click here for more information
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Coaching
The largest generation in history is now entering the
workforce. In the next few years, "Gen Y" will constitute
38% of all employees. Our 2-part program, AWESOME!, explores
what makes Generation Y different. What experiences have
influenced their attitudes, values and work styles? What do
they need to be successful at work? How can organizations
engage and inspire them to maximize their impact and
productivity?
Another 3-part series derived from our MILLENNIUM Series,
The Coaching & Performance Feedback Series includes The
Leader as Coach, Providing Performance Feedback, and
Coaching & Performance Feedback Training Scenes. The
training scenes present situations managers often face by
setting up a scenario and taking the viewer to a decision
point. You are then offered 3 possible courses of action.
After you've selected the option you think is preferable,
the program proceeds to show you the logical results of your
choice.
Click here for more information
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Mentoring
Mentoring is critical in today's organizations, but how do
you learn to be a better mentor? How can the people being
mentored, the mentees, maximize the benefits they receive
from their mentoring relationships? Insights to Better
Mentoring is an educational video that presents four
successful mentors and their mentees in a revealing and
insightful exposof what works best in these complex but
essential relationships. One of the capsules from our
MILLENNIUM Series, The Leader as Mentor is an excellent
introduction to the responsibilities and benefits that come
with a work-related mentoring program.
Click here for more information
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Diversity
Our 4-program set, The Diversity Series offers employees an
opportunity to explore the benefits a diverse workplace
offers. At the same time we look at the conflicts that can
result when people of different backgrounds or beliefs work
side by side and ways to manage those conflicts. Modules
address gender, sexual orientation, race, ethnicity,
language, religion, age and physical ability workplace
issues. The largest generation in history is now entering
the workforce. In the next few years, "Gen Y" will
constitute 38% of all employees.
Our 2-part program, AWESOME!, explores what makes Generation
Y different. What experiences have influenced their
attitudes, values and work styles? What do they need to be
successful at work? How can organizations engage and inspire
them to maximize their impact and productivity?
How should we communicate in a world where differences in
perspective, experience, job function, culture, gender, age,
and a myriad of other factors often lead to distrust,
misunderstanding and reduced productivity? We can all
benefit from learning the tools of dialogue - how to
communicate across differences in a way that is both
respectful and effective. Dialogue is how you communicate
when you're having trouble communicating.
Through a series of short dramatizations the unique Dialogue
- Now You're Talking! series explores the rules and
techniques that distinguish a Dialogue from other forms of
communication, such as debate or negotiation. The series
examines how we can surface the often unspoken assumptions,
in ourselves and in others, that can stand in the way of
effective organizational communication. In so doing we build
mutual trust and respect.
Click here for more information
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Harassment Prevention
Sexual harassment prevention is a major preoccupation for
organizations committed to providing safe, respectful work
environments for their employees. Our new 3-program series,
PATTERNS, is intended to explore the behavioral side of
sexual harassment, arming employees and managers with the
tools they need to effectively prevent incidents in the
first place, and to respond appropriately when they either
feel harassed or are aware of harassment occurring.
Harassment goes beyond gender issues. Racial, religious,
ethnic and other forms of workplace harassment are equally
dangerous to an organization and its employees. Our series
You Can STOP Harassment is a 2-program series (one for all
employees, the other for managers) that looks at all forms
of illegal work-related harassment.
Click here for more information
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Conflict Management
Conflicts come in all shapes and sizes. They can occur
between employees, between us and our customers, and between
employees and management. Our 3-part series The Respectful
Workplace offers training modules that address each of these
situations. Using creative dramatizations and respected
conflict management experts, this series has been chosen by
major corporations and government agencies who want to
ensure their workplaces are safe and their conflicts result
in learning and improved productivity.
Click here for more information
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Communications
How should we communicate in a world where differences in
perspective, experience, job function, culture, gender, age,
and a myriad of other factors often lead to distrust,
misunderstanding and reduced productivity? We can all
benefit from learning the tools of dialogue - how to
communicate across differences in a way that is both
respectful and effective. Dialogue is how you communicate
when you're having trouble communicating.
Through a series of short dramatizations the unique Dialogue
- Now You're Talking! series explores the rules and
techniques that distinguish a Dialogue from other forms of
communication, such as debate or negotiation. The series
examines how we can surface the often unspoken assumptions,
in ourselves and in others, that can stand in the way of
effective organizational communication. In so doing we build
mutual trust and respect.
Click here for more information
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Employee Orientation
We offer a novel and entertaining way to explore the
behaviors and values you expect from new employees.
Succeeding at Work - The Adventure Begins takes new
entry-level employees on a ride aboard the Spaceship Success
as its crew of humans and aliens explore the values they
will need to succeed. From effective communication to
customer service, this program introduces all the
fundamentals.
Rights & Responsibilities is a brief introduction to the
issue of sexual harassment prevention, intended for new
employees. Part of our PATTERNS series, this orientation
program describes what sexual harassment is, how it is
damaging to the person being harassed, the harasser, the
workgroup and the organization, and what an employee's
rights and responsibilities are in this area.
Click here for more information
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New Manager Orientation
For the newer manager or supervisor, We offer the
comprehensive and creative series A Manager's Guide. Using a
metaphor of the relationship between a theatre director and
his cast preparing a production of Hamlet, this 2-program
series looks at the skills you need to survive and thrive as
a manager. Topics include interviewing, terminations,
coaching, time management, conflict management, harassment
prevention, and much more.
Click here for more information
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GREAT Customer Service
How do you provide great customer service when you and your
customer don't speak the same language? What
misunderstandings can be avoided by properly evaluating your
customer's needs and responding accordingly? In The 5 Values
of GREAT Customer Service & Serving Diverse Populations we
offer in-depth training resources for organizations that
serve diverse populations.
Click here for more information
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Serving Angry Customers
No matter how professional your organization is, at times
you will be confronted by a customer who is upset or angry.
How can you diffuse that anger and turn the situation
around? In our program Diffusing Hostility through Customer
Service we look at a series of dramatizations showing
escalating situations of conflict with a customer. What
language should we use to indicate we hear the complaint and
truly care? At what point do we need to step away from the
situation and bring in support?
Click here for more information
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