Harassment Prevention

Programs to prevent sexual harassment save money by not only helping to prevent problems, but also by demonstrating your business does not promote such behavior should a claim be filed. Harassment Prevention Programs are essential for businesses committed to providing safe, respectful work environments for all of their employees.

People Wise trainers present programs intended to explore the behavioral side of sexual harassment, giving employees and managers the information they need to prevent incidents in the first place. The programs also give information about how to respond appropriately when they either feel harassed or are aware of harassment occurring.

Customer Service Training

In today’s highly competitive marketplace, even small mistakes in customer service are difficult to overcome. Preventing issues in the first place is a wise business choice. People Wise helps your employees through customer service training courses that speak from the perspective of a customer to give your front-line employees a better view of issues. Assessments and programs help increase awareness and identify areas that may need improvement.

We also offer programs that help your team deal with confrontational customers through role playing and application of responses.

The best customer service results from providing the right solutions because of a deeper understanding of a customer’s needs and concerns. What if your employees don’t speak the same language? People Wise offers in-depth training resources for organizations that serve diverse populations.

Employee Orientation

Many small to medium-sized businesses take deliberate steps to hire just the right employee, but don’t have the resources to help that new employee learn their job responsibilities. People Wise offers training tools and assessments that can help that new employee adjust more quickly and more effectively. These tools will also help determine the best way to manage and communicate with the new employee.

Ask us about our novel and entertaining program that takes entry-level employees through the values that they need to succeed in your organization with topics ranging from customer service to effective communication. We also offer a brief introduction to sexual harassment prevention training specifically designed for new employees.

Have you just promoted someone to their first management position or just hired a new manager with limited experience in your industry? Ask us about our Manager’s Guide that takes the new manager through a series of programs training on topics such as interviewing, terminations, coaching, time management, conflict resolution, harassment prevention and more.

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