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Training & Development Tools
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- Customer Service Indicator
- Performance Inidcator
- Team Analysis
- Profile XT
- Profile XT Sales
- CheckPoint 360°
- Skill Builder
- Organizational Management Analysis
- Workforce Analysis Profile
- Workforce Compatibility
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Customer Service Indicator
The CSP is a tool for making sure everyone in your company
is on the customer service team. Just as a chain is only as
strong as its weakest link, so is a business's reputation
only as respected as its individual employees. A thoughtless
remark on the phone or inattention to a customer's needs by
one employee can quickly destroy a valuable patron's faith
in the organization. Everyone must be concerned with
customer service.
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Performance Indicator
The PI measures five key personality factors and their
impact on seven critically important aspects of success in
business. The report helps you understand how an individual
is effectively understood, motivated and managed. It is
economical and is quick to take, making it the ideal choice
for your business.
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Team Analysis
The TA makes team building both challenging and rewarding.
Effective teams achieve results far beyond what individuals
could accomplish on their own. But team building is far more
than putting a group of people together and hoping for the
best. This system reports the attributes of each team
member, shows the team.s strengths and alerts the team
leader to potential problems.
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The Profile XT
The PXT is a multi-purpose assessment that is used for
selection, coaching, training, promotion, managing, and
succession planning. It is a powerful and dynamic management
tool that employs 21st century technology to put the right
people in the right jobs. It is administered on the Internet
and reports are immediately available.
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The Profile XT Sales
The PXTS is an advanced tool for selecting, training and
coaching salespeople who are, or who will develop into,
superior sales performers. This tool can effectively assist
in building and developing an exceptional professional sales
organization, and it will help you evaluate prospective
sales professionals as well as your current sales force.
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CheckPoint 360°
This is a powerful professional development tool that
positively impacts an individual's growth and career and an
organization's success. For managers, supervisors, and
others in leadership positions, it can facilitate peak
performance that generates improved productivity. CheckPoint
quantifies a participant's competencies, verifies the
results from a variety of perspectives, and identifies ways
to enhance skills. Use the CheckPoint as a stand alone tool
or as part of the CheckPoint 360 Competency Feedback System.
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Skill Builder
The Skill Builder consists of 18 self-paced,
self-improvement programs designed to help managers improve
their performance. The SkillBuilder Series is a companion to
the CheckPoint 360 Competency Feedback System, offering
managers the opportunity to develop the competencies that
are most important to their professional growth and success.
It is available exclusively on the Internet.
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Organizational Management Analysis
The OMA is a summary of the data from all of the individual
CheckPoint 360 feedback reports from a selected group. It
verifies individual alignment with the corporate vision,
mission, purpose and strategic goals. This analysis aids in
charting a course to achieve organizational goals with
purpose, clarity and certainty. This analysis is an
integral part of the CheckPoint 360 Competency Feedback
System.
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Workforce Analysis Profile
The WAP is a unique survey designed to measure employees'
engagement levels and their total workplace experiences. It
also indicates job satisfaction and the work environment of
staff members within an organization. Use it today to build
a high-performance, fully engaged workforce.
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Workforce Compatibility
The WC is a powerful tool which measures critical workplace
compatibility information between a manager (executive,
director, supervisor, team leader) and their employees. Use
it to improve the relationships of every member of your
team.
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